Shipping policy

Last updated: July 30, 2026

Shipping Destinations

We currently ship to the United States and Canada.

Shipping Rates

Standard shipping is $10 for orders below $89 and free for orders of $89 or more. Available shipping options and rates are shown at checkout before payment.

Fulfillment and Dispatch Origin

Orders are stored, picked, packed, and dispatched directly by Shelfside from Hangzhou, Zhejiang, China. Depending on the destination and service availability, international transportation may be handled by YunExpress, 4PX, or Yanwen, with a local carrier completing final delivery.

Delivered Duty Paid (DDP)

Orders to the United States and Canada are shipped Delivered Duty Paid (DDP). Any applicable import duties, import taxes, brokerage charges, and customs-clearance fees for the cross-border shipment are paid by Shelfside. Customers should not be asked to pay additional import charges at delivery. This does not include sales tax or other amounts clearly shown at checkout. If a carrier requests an unexpected import payment, contact support@getshelfside.com before paying it.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays, and high-volume periods may require additional time.

Estimated Delivery

Standard transit typically takes 6–10 business days after shipment. Total delivery time is usually 7–13 business days from the order date. These estimates are not guaranteed; carrier issues, customs processing, weather, holidays, or other circumstances outside our control can cause delays.

Tracking

When available, tracking information is sent by email after the order ships. Tracking updates may take time to appear after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address. Contact support@getshelfside.com as soon as possible if you notice an error. We cannot guarantee address changes after an order is processed or shipped.

Lost or Delayed Packages

If a package appears delayed or lost, email support@getshelfside.com with your order number. We will help review the tracking status and work with the carrier where possible.

Contact

For shipping questions, email support@getshelfside.com or call +86 177 8856 9612.