Return and Refund Policy

Last updated: July 2026

30-Day Returns

Eligible items may be returned within 30 days of delivery. Items must be new, unused, and not previously used, in their original packaging where possible, and returned with all included parts and accessories.

To start a return, email support@getshelfside.com with your order number and reason for return. Do not send an item back before your request is approved. We will provide return instructions and the return address by email.

Return Shipping

Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

Inspect your order upon arrival. If an item is damaged, defective, or incorrect, contact support@getshelfside.com within 7 days of delivery with your order number and clear photos of the product, packaging, and shipping label.

Non-Returnable Items

We cannot accept returns for items that have been lightly or heavily used, modified, damaged by misuse or improper installation, are missing major parts or accessories, are marked final sale, or are requested more than 30 days after delivery.

Exchanges

We do not accept direct exchanges. If an eligible return is approved, return the original item and place a separate order for the replacement.

Refunds

After we receive and inspect an eligible return, we will notify you by email. If approved, the refund will be issued to the original payment method. Please allow 5–10 business days for the refund to appear after processing; timing can vary by bank or payment provider.

Order Cancellations

Orders can be cancelled only before they are processed or shipped. Contact support@getshelfside.com as soon as possible. Once an order ships, it must be handled as a return.

Contact

For return or refund questions, email support@getshelfside.com.